Jim came to the Smith School in 1999 after 6 years with the U of M Office of Students Affairs – Stamp Student Union. He has served in various capacities with the Smith School ranging from class/lab support to department operational over sight.

In Jim’s current role as Assistant Director – Operations, he is responsible for the department support operations. These activities include Smith IT help desk, class and lab support (AV), the Office of Smith IT budget, Strategic Operational Planning as well as various special project initiatives such as the VMH original wing technology upgrade project and the VMH Annex building project.

Ernie started working for Smith IT in 2001 after completing the full-time MBA / MS – Information Systems program here at Smith.  Previously he worked at Washington University in St. Louis as the Associate Director for Computer Operations and for Computer Sciences Corporation as an IT consultant.

 As the Assistant Director, Ernie oversees computer operations, enterprise architecture planning, and research and development work for Smith IT. This includes systems such as Lotus Notes email and applications; Netware file and print services; and the eSmith application and UNet, Alumni and MBA Networth information portals.

Alice (Hua) Zhang, System Administrator / Blackboard + Web

Unit: Enterprise Infrastructure
azhang@rhsmith.umd.edu,  x55770

Alice joined the Office of Smith IT in August 1999. Alice first started supporting faculty with their e-commerce class projects. Then she switched to supporting the school’s website. Now Alice provides day to day support for the Blackboard online course system, including setting up courses and responding to users’ requests. She is also responsible for Smith school Web server access requests and other technical requests. In addition, she maintains the Smith IT website, the webmaster website and Blackboard common question website on the Smith school web server.

Arimah Williams, Helpdesk

Unit: User Support Services
awilliams@rhsmith.umd.edu,  x52269

Arimah has been with the Office of Smith IT since July 2005 after working in various IT roles in the private sector as well as for state and local governments in Maryland and Virginia.  In her capacity as IT Coordinator, she handles and/or escalates trouble calls that come to the Smith IT Help Desk via phone, email or walk-ins – from new account requests to wireless troubleshooting.  Calls also include hardware and software assistance, network issues, and application and internet support.  In addition, Arimah also directly mentors, trains and supervises the Smith IT Help Desk team of student technicians.

Ben Rose, Audio Visual Operations Engineer

Unit: User Support Services
brose@rhsmith.umd.edu,  x54987

Ben came to the Smith School in 2002 as part of the OIT/AV services support team to support the opening of the New Wing and it’s technology classrooms. He was transferred to the Smith IT family in July of 2005. Ben brings over 35 years of Audio Visual experience in Operations, Maintenance and Design.

In Ben’s current role as Audio Visual Operations Engineer –he is responsible for the daily Audio Visual support activities of the Smith School. These activities include supervision of the Audio Visual Team which includes fulltime and student technicians; coordination of routine and unscheduled maintenance and repairs; Technical contact for special events, programs or other events with special AV needs; Smith school technical advisor on matters concerning VMH original wing technology upgrade project and the VMH Annex building project. In a new role, Ben is co-supervisor for the technical staff that is housed at the Ronald Reagan Building.

Christopher Gleeson, Lotus Administrator

Unit: Enterprise Infrastructure

cgleeson@rhsmith.umd.edu, x58012

Chris joined the Smith School in the Fall of 2006 as the Lotus Administrator. He is responsible for the Lotus infrastructure, including email, websites and collaboration tools such as Quickplace and Sametime.

Prior to joining the School, Chris worked as a Lotus Administrator for one of the largest international law firms in the world, based out of Washington, D.C. He has more than a decade of experience in the IT field working with various client-bases and companies.

Chuck LaHaie, Director, Finance Technology and Applications

Unit: User Support Services
clahaie@rhsmith.umd.edu,  x53412

Charles (Chuck) LaHaie has been a staff member at the University of Maryland’s Robert H. Smith School of Business since 1999.  Prior to joining the University, he worked in the Office of Economic Analysis of the U. S. Securities and Exchange Commission.  Earlier he was a Financial Analyst at the IBM Corporation.  Charles has a B.S. degree in Mathematics from the University of Detroit, an M.S. degree in Computer and Information Sciences from The Ohio State University, and an M.B.A. from the University of Vermont.  He also studied as a Ph.D. student in the Department of Finance at the University of Maryland’s Robert H. Smith School of Business.  Published works include "Filtering Derivative Security Valuations from Market Prices", with Professor Dilip B. Madan and Professor Robert J. Elliott, in Mathematics of Derivative Securities. 

He is responsible for procurement, installation, maintenance, and development of all financial software products and databases for the Smith School.  These include real-time services (Reuters and Bloomberg) and other products (CRSP, Compustat, Thomson Financial, etc.).  He is also responsible for consulting with and educating of faculty and all students on how to use these products and find information.  Additionally, he assists the Finance faculty in integrating the products and services into the curriculum.

Greg Hull,

Unit: User Support Services

ghull@rhsmith.umd.edu, x56601
 

Greg now is challenged by his new job of Audio Visual Support.  One of his main areas of support is for the Executive Education Program.  Greg also assists in server operations, helpdesk support, and classroom support. Greg joined the Office of Smith IT in December 2000 as a system administrator.

Holly Zhang, Application Specialist - Netlabs

hzhang@rhsmith.umd.edu, x52850

John Ferrell, Enterprise Systems Manager

Unit: Enterprise Infrastructure
jferrell@rhsmith.umd.edu, x55274

John joined the Smith IT team in the Fall of 2003 as a Systems Administrator.  Prior to that, he worked for OIT as part of the Smith/OIT collaboration.  In mid 2004, John changed roles, moving to the Enterprise Applications group within Smith IT.  He is responsible for maintaining the eSmith Portal and remote applications as well as implementing various IT related initiatives.

Kimberly Holiday,

Unit: User Support Services

kholiday@rhsmith.umd.edu, x51890

Unit: Director's Staff
mmaxson@rhsmith.umd.edu,  x58997

Michael Mazzotta , IT Administration & Planning Manager

Unit: Enterprise Infrastructure

mmazzotta@rhsmith.umd.edu, x59557

Michael joined the Smith School in December 2002.  He is the liaison to the Profession Programs and Services department.  His projects improve the business functions in the office and the MBA experience for the students.  Some of his current projects include, digital transfer of application data to the UMD Graduate school, on-line payment process for deposits, and implementing a eNewsletter system.

Prior to joining the Smith School, Michael work for 12 years at Covansys as a System Analyst.  His clients were in the insurance and utilizes industry.  His technical expertise was Lotus Notes.

His current certifications are in Lotus Notes and Java.  He also has experience with MS SQL, MS Access, Perl Script, and ASP.

Michael Pressley, IT Coordinator

Unit: User Support Services

mpressle@rhsmith.umd.edu, 202-289-7535

Michael joined the Smith staff in June 2005. Prior to joining the University of MD, Robert H. Smith Business Michael was in the Navy where he discovered his love for the IT field, he worked at the White House doing desk-top support and then as a LAN Administrator for a medical development company.

While as a Smith Staffer Michael’s duties include overseeing the installation and maintenance of hardware, software, on the LANs network, troubleshoots hardware, software and network problems, to support and maintain in-house audio-visual equipment. This includes operating, maintaining, repairing, and ensuring their optimal performance. As an IT coordinator Michael also troubleshoots problem areas in a timely and accurate fashion, and provide end-user training and assistance when required.

Roy Corona, Network Services Manager

Unit: Enterprise Infrastructure
rcorona@rhsmith.umd.edu, x58719

Roy joined the Office of Smith IT in January 2005 as one of the System Administrators. In 2006 he was made the Network Services Manager. Roy is involved with the day to day operation of network infrastructure, server maintenance, server upgrades, new server installations of Windows 2000, Windows 2003, Linux, and application operations for the business school. A few of these applications would include Lotus Notes Email, Alumni Network, and Blackberry Enterprise Server.

Suzanne Yee Hurley, Helpdesk

Unit: User Support Services

suzanne.hurley@rhsmith.umd.edu, x

Suzanne joined the Smith IT team in the Fall of 2004 as a student worker.  She started out with helping the Portal's team develop small scripts and moved onto helping with the eAlumni Network.  In Fall of 2006, Suzanne became a full time staff as a System Support Specialist.  Not only does she help with the technical support of the eAlumni Network, MBA Networth, and UNET, she provides support for Notes and account creations.

Theresa Cimino, Coordinator

Unit: User Support Services
tcimino@rhsmith.umd.edu,  x58180

Theresa joined the Office of Smith IT in July of 2004, after working as a coordinator for the Smith School Supply Chain Management Center.  Theresa serves as the main contact for new faculty and staff accounts.  Through the New Hires process she makes sure that accounts are created and distributed to incoming faculty and staff.

In addition, she assists in the day to day operations of Smith IT by scheduling and coordinating training classes and meetings; maintaining documentation for Smith IT; drafting communications for the community; and managing website content for the Smith IT site.  She also handles department procurement, licensing and warranty issues. 

Tom O'Rourke, Helpdesk Manager

Unit: User Support Services
torourke@rhsmith.umd.edu,  x58914

Tom joined the Office of Smith IT staff in 2004 after originally starting with the Smith School in the Office of Administration as the Director of Operations in 2000.  His role in the Office of Smith IT changed from a remote campus and special projects coordinator to the Help Desk manager in 2005.  As Help Desk Manager, he is responsible for the 1^st and 2^nd level technology support of the Smith School of Business on all campuses including College Park, Shady Grove, Washington D.C., Baltimore and international locations.  He has a team of 10 Technicians and 3 Coordinators focused on the technical support of Faculty, Staff, Students, and Alumni.

Vinesh Gupta, Assistant Director for Technology - Marketing and M&O

Unit: User Support Services

vinesh@rhsmith.umd.edu, x54245

Vinesh completed his MBA at Smith in 2002. Prior to that, he was a Master's student in Engineering at WVU. Vinesh joined the Smith School in January 2006 after 7 years with the Department of Geography, BSOS, UMD. Vinesh's previous positions include serving as Systems Analyst and Manager of IT Operations. He also worked on NASA funded projects, served as Co-PI, worked at NASA-GSFC to work on EO-1 and Landsat 7 projects and worked with MCI WorldCom.

In his current role as Assistant Director for Technology for the Marketing and Management departments. Responsibilities include serving as part of the Smith IT team that leads and manages support to faculty, staff, and students for the business school. Vinesh assists with the technology direction of these departments. Ongoing responsibilities include project management for IT projects, research infrastructure development, survey methodologies, social science research network paper series, and Grid Computing for the business school.

Warren Pointer, Electronics Technician III, Classroom Technology Support

Unit: User Support Services
wpointer@rhsmith.umd.edu,  x52578

Primary duty is to support the electronic audio visual and computer technology used by the Robert H. Smith School of Business’ instructors to teach students in all classrooms, conference rooms, labs and auditoriums within Van Munching Hall. Such classroom technology support can entail troubleshooting of systems, shared resource systems operation, equipment maintenance, end user training, end user system assistance, repairs to the component level, and system upgrades.