Presenters and Panelists

Holt Anderson
Holt Anderson is executive director of the North Carolina Healthcare Information and Communications Alliance, Inc. (NCHICA), a private, nonprofit consortium of healthcare providers, payers, corporate partners, professional associations and government agencies with the mission of improving healthcare in NC by accelerating the adoption of information technology.

Holt is on the Advisory Councils for the IBM Nationwide Health Information Network (NHIN) Architecture Prototype contract with the Office of the National Coordinator for Health Information Technology (ONC), and the RTI International “Privacy and Security Solutions for Interoperable Health Information Exchange” contract for AHRQ and ONC.

He also serves on the Advisory Council for the North Carolina Center for Nursing; the American Academy of Nursing-RWJF Technology Targets Advisory Council; the Executive and Steering Committees and a Co-chair of the Regional Affiliates Work Group for WEDI; a member of the Working Group for Connecting Communities for the eHealth Initiative. He is a consultant to the Quality of Care and Performance Improvement Committee of the North Carolina Medical Society.

He previously has served on the Steering Committee for the NC Immunization Registry and the Boards for the Southern Technology Council, the Computer-based Patient Records Institute (CPRI), and was a Governor’s appointee to the Southern Governors’ Association Task Force on Medical Technology. He served on the Social & Ethical Issues Task Force for North Carolina Vision 2030 and a Legislative Study Commission for Digitization of the State Archives.

Kate Berry
As senior vice president of Business Development and Alliances, Kate Berry is responsible for managing the national roll out of SureScripts’ community adoption and utilization programs, a uniquely collaborative methodology of working closely with a wide range of stakeholders in each community to build awareness and support for improving the prescribing process and adopting electronic prescribing. She is also responsible for managing the relationships with physician technology companies that are connected to SureScripts to accelerate the adoption and optimal use of electronic prescribing including understanding change management, workflow integration, physician deployments, physician-pharmacy communications, and connectivity best practices. In addition, she is responsible for SureScripts’ strategies for working with personal health record companies, hospitals and regional health information organizations, and pharmaceutical benefits management companies and payers to develop new business opportunities around new services that SureScripts is offering in the marketplace.

Berry joined SureScripts after a career in healthcare management consulting and as a non-profit executive. As a healthcare consultant, she worked with hospitals, health systems, medical groups, medical associations, pharmaceutical companies and others in the industry on strategic and business planning, partnerships and affiliations, governance and management restructuring, clinical service line plans, and growth strategies. At the American Red Cross, she served as executive vice president of External Affairs and Chief of Staff. As such, she was responsible for corporate strategy, communications and marketing, government relations, integrated growth and development, international policy and relations, and global safety and security and played a key role in developing a new strategic plan for the biomedical services enterprise.

Berry holds a masters degree in public policy from Duke University.

Richard S. Bakalar, MD
Richard Bakalar joined IBM’s Healthcare and Life Sciences team after 26 years of military service in the U.S. Navy Medical Corps. He has extensive experience in clinical medicine, diagnostic imaging, applied information technology, and Telehealth. He is board certified in internal and nuclear medicine. He served as the executive assistant to Navy Surgeon General for Global Telemedicine initiatives. He established the Navy’s Telemedicine Business Office to coordinate Navy-wide Telehealth activities to design, field and manage its Global Digital Teleradiology PACS network for 30 Navy ships, 23 shore-based medical facilities and three medical centers. He is a subject matter expert to National Alliance for Health Information Technology and the National Research Council which conducts independent assessments of National Institute for Standards and Technology (Information Technology Laboratory). He is the president of the American Telemedicine Association.

Dr. Bakalar is the Chief Medical Officer on IBM’s Innovation team. He the senior clinical advisor to the U.S. and Canadian Healthcare Business Consulting Services teams which focus on clinical transformation strategy within patient centric networks, including electronic Patient Heath Records. He has consulted on enterprise diagnostic imaging strategic planning engagements in Canada and is a member of the Society for Imaging Informatics in Medicine’s Hot Topic Expert Panel.

George L. Kerns
George Kerns is president and CEO of Fusepoint Managed Services, a Toronto-based managed services provider. He was formally the president and CEO of Digex, a provider of managed enterprise hosting services to companies with mission-critical applications. Digex, a Maryland-based public company, was acquired by MCI in late 2003. He left MCI in mid-2004 after leading the integration of Digex into MCI.

Prior to Digex, he served as chief operating officer of HarvardNet, a business DSL provider; vice president of services of Phase Forward, an application service provider for pharmaceutical, medical device and bio-tech companies running clinical trials over the Internet; and chief operations executive for BBN/GTE Internetworking, one of the first full service Internet Service Providers.

Prior to working with Internet businesses, he worked for several years in the wireless industry: as vice president of Infrastructure and Engineering for EDS Personal Communications, a financial clearinghouse, fraud prevention and billing service provider for wireless carriers; and, as chief information officer for Contel Cellular/GTE Mobile Communications, the second largest wireless carrier at the time.

He started his career as an information technology consultant. He worked for several years with Accenture and Deloitte Consulting before founding Strategic Systems Consulting. Consulting engagements were principally provided to large companies for the design, development and implementation of complex business applications.

He earned a BS degree in Mathematics from Furman University and a MBA degree with a concentration in Management Sciences from the University of Georgia.

Joseph Lagioia
Joseph Lagioia is the founder of the Tnemara Group and an active member of the National Association for Corporate Directors. He has over 28 years of business management, operations and information technology deployment experience across a wide range of industries and clients. His hands-on experience includes responsibility for large P&L management in several countries, as the CEO of a mid-sized services company in Spain and as an Advisory Board member for companies in the UK, The Netherlands, France, and Germany. His positions with Ernst & Young, Oracle Corporation, KPMG, and BearingPoint (formally KPMG Consulting) have included managing partner, global partner-in-charge, senior vice president, and regional vice president. Lagioia has resided in several major cities across the USA and spent over 8 years working in Vienna, Austria; Madrid, Spain; and Paris, France.

He received his Bachelor of Science degree and his Master of Administration degree from the University of Maryland.

Martin J. Menard
Martin Menard is director of the Product Capability Group, a part of the Information Services and Technology Group (ISTG) at Intel Corporation. He is responsible for information solutions for Intel's product planning and design engineering groups, including platform planning, engineering team management and operations, and engineering computing. His group supports 25,000 employees globally, including 12,000 engineers working in scientific computing.

He previously was director for Productivity Programs for ISTG with responsibility for defining product roadmaps and the distribution of all IT products and services. He also led IT Flex, an IT consulting organization that provides custom-built hardware and software technology solutions to Intel's business units worldwide.

Menard joined Intel in 1983 as a training manager supporting Intel's worldwide manufacturing organization. In his 20 year career at Intel, Menard has held numerous management positions in e-business, product marketing, and information technology. He also was an early pioneer in building the Intel Internet presence, in particular the developer and support sites for engineering professionals who design Intel products.

Prior to joining Intel, he consulted with the pulp and paper industry supporting new capacity and Greenfield start-up projects throughout North America. Menard received a MBA from Arizona State's executive MBA program.

Carla Smith
Carla Smith joined Booz Allen in July 2002, and is a member of the Organization Change (OC) Team. She works with clients to increase organization effectiveness and teamwork capacity by changing human behavior, as well as policies, processes and procedures. She combines her security and privacy technical expertise with her passion for people to help manage complex change issues within systems at the megacommunity, organization, group, interpersonal and individual levels. She focuses on the human factors in addition to the trends, needs, best practices and solutions for healthcare domain and other sector clients.

Smith helps clients embrace the adoption of health information technology (HIT). She monitors issues such as privacy, security, interoperability standards and quality. She has extensive relationships with industry stakeholders and keeps her pulse on the transformation components underway in healthcare, social and entitlement programs.

Smith has worked in client delivery on an account, overseas in a field office, and in corporate headquarters, building a well-rounded perspective on successful business operations. Prior to joining Booz Allen, Ms. Smith served two years as a Senior Industry Consultant within the EDS Government Global Industry Group. In this role she identified corporate resources, innovative solutions, and capabilities to meet healthcare client needs.

Smith is pursuing a masters of science in organization development from American University / National Training Laboratory. She received her Global Security Essential Certification through the SANS (SysAdmin, Audit, Network, Security) Institute program in 2004. And, she is a frequent speaker at conferences and is a member of several professional organizations including the International Association of Privacy Professionals; the Chesapeake Bay Organization Development Network; and the Academy of Management.

Rita D. Zielstorff, RN
Rita Zielstorff has over 35 years' experience with clinical information systems, with a focus in medical, nursing and patient/consumer computing in both community-based and inpatient environments. She is currently a manager at PricewaterhouseCoopers (PwC) in the Digital Health Community™ group, part of the Health Industries Advisory practice. Prior to joining PwC, she was a senior product manager and application designer at Healthvision, Inc. an e-health vendor firm whose technology is focused on connecting communities. Before that she was a corporate manager in the clinical information systems research and development group at Partners Healthcare System in Boston, and before that she served as assistant director at Massachusetts General Hospital's Laboratory of Computer Science.

Zielstorff holds a master degree in nursing, and is an elected fellow of both the American College of Medical Informatics and the American Academy of Nursing.

Smith School of Business

Howard Frank, PhD
Howard Frank has been dean of the Robert H. Smith School of Business since 1997. Previously, he was director of the Defense Advanced Research Projects Agency's (DARPA) Information Technology Office, where he was responsible for DARPA's research in advanced computing, communications, software, language systems, and human-computer interaction.

Before joining DARPA, Frank was founder, chairman, and CEO of Network Management, Inc.; president and CEO of Contel Information Systems (a subsidiary of Contel); president, CEO, and founder of Network Analysis Corporation; a visiting consultant within the Executive Office of the President of the United States in charge of network analysis activities; and an associate professor at the University of California, Berkeley. He is a Fellow of the Institute of Electrical and Electronic Engineers, a Fellow of the Institute for Operations Research and the Management Sciences (INFORMS), and a member of the National Academy of Engineering. Frank is a former senior fellow and current board member of the Wharton School's SEI Center for Advanced Studies in Management.

►Read more about Dean Howard Frank.

Ritu Agarwal, PhD, Program Co-Chair
Ritu Agarwal is the Dean’s Professor of Information Systems and director of  the Center for Health Information and Decision Systems at the Robert H. Smith School of Business. She has published over 50 papers on information technology in journals such as Information Systems Research, MIS Quarterly, Communications of the ACM, Journal of Management Information Systems, Decision Sciences, IEEE Transactions, and Decision Support Systems. Her research focuses on how organizations derive value from information technology through adoption, diffusion and creative use, and the design and structuring of IT activities to maximize business innovation. She received her PhD from Syracuse University.

G. "Anand" Anandalingam, PhD
Anand Anandalingam is the chair of the department of decision and information technologies and the Ralph J. Tyser Professor of Management Science at the Robert H. Smith School of Business, University of Maryland. His research focuses on telecommunication networks, and electronic markets' design, economics, industry analysis, strategy, and policy. He also works on global information systems strategy. Anandalingam has published more than 75 papers in refereed journals, and has guest-edited volumes on electronic markets for Management Science, and on hierarchical optimization for Annals of Operations Research. He is a senior member of the Institute of Electrical and Electronics Engineers, and INFORMS (Institute for Operations Research and the Management Science). Anandalingham serves on the editorial board of Telecommunications Systems, and Networks and Spatial Economics, and as the associate editor of Operations Research. His PhD in operations research is from Harvard University.

Arjang Assad, PhD
Arjang Assad has conducted research in operations management, optimization of distribution systems, and mathematical programming. He has published over 60 research articles and six scholarly books and compilations in these areas. His last book focuses on award-winning implementations of management science models. From 1994 through 1997, Assad directed the IBM Total Quality Project, which won the 1996 innovative instruction award from the Maryland Association of Higher Education.

He has been an associate editor for Transportation Science, Production and Operations Management, Operations Research, and the INFORMS Journal on Computing. His teaching awards include the Allen J. Krowe Award for Innovation in Teaching and the 1999 Lilly-Center for Teaching Excellence Fellowship. Assad has worked with an extensive array of manufacturing companies through consulting activities, group research projects, and executive programs. His PhD is in management science from Massachusetts Institute of Technology.

Joseph Bailey, PhD, Program Co-Chair
Joe Bailey is research associate professor of Decision and Information Technologies and the director of the Center for Electronic Markets and Enterprises, Robert H. Smith School of Business. His research and teaching interest span issues in telecommunications, economics, and public policy with an emphasis on the economics of the Internet, particularly technologies and market opportunities that promote the benefits of interoperability. He is currently studying issues related to the economics of electronic commerce and how the Internet changes competition and supply chain management. He earned his PhD from the Massachusetts Institute of Technology.