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Ronni Burns
has been a consultant and a corporate
officer as well as an award-winning
speaker and educator for more than
25 years. Currently, she is
a Senior Vice President at Citigroup
working as the North America Client
advocate. to understand customer
behavior and continuously improve
their reputation and practices.
Her career at Citigroup includes
serving as Director of Business
Practices, Global Spokesperson,
and the National Sales Manager for
Citicorp Investment Services.
As a professor
and consultant, Ms. Burns taught
communications, effective presentations,
consultative selling, management,
ethics and appropriate workplace
behavior to thousands of executives.
Her clients included Aetna, A.G.
Edwards, Citigroup, Credit Lyonnais,
Cyber Dialogue, Dean Witter, Disney,
Federated Investors, Fidelity, GE,
Hewlett Packard, ING, Macquarie
Bank, Merrill Lynch, Munich-American
Risk Partners, Nike Securities,
Oppenheimer Funds, PaineWebber,
Raymond James, and Sinclair Broadcasting.
Ms. Burns has
been a Senior Fellow teaching Communications
at the Robert H. Smith School of
Business since 2002. Her pleasure
is working with executives to improve
their communication skills, focusing
on persuasive communication and
presentation skills. Ms. Burns
has been an Adjunct Professor of
Communications at the University
of Connecticut, has lectured at
New York University’s Stern School
of Business and taught regularly
at the Wharton School for Executive
Education. She has been a speaker
at numerous industry leadership
conferences. Ms. Burns was a Trustee
at the Securities Industry Association
for 10 years, serving on the curriculum
committee. She also served on the
Board of the Institute for Rational
Living, and was a pro bono consultant
to Save the Children.
In her book
"Communication Essentials: A Sell-abration",
2001, Ms. Burns shares her insights
into the complicated business of
building relationships.
She offers practical suggestions
for communicating with maximum impact
through “tailored communication”
Professor Burns
holds undergraduate and graduate
degrees from the University of Pennsylvania
and a Master of Arts in Communication
Science from the University of Connecticut.
She holds NASD licenses Series 7,
22, 24 and 63.
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